At Archrock, exceptional service means our part in your hands, period.
We have the OEM parts you need to keep your production flowing. We maintain ready inventories of critical parts at strategic locations around the country, so you can get what you need quickly and get it at a guaranteed price!
Below are just a few examples of the exceptional service you can expect from a parts program relationship with Archrock.
Archrock Teamwork Eliminates Compression Downtime
At 5:00 pm on a Friday, our client called with a unit down and in desperate need of a G3612 turbocharger. They explained that the local Caterpillar Dealer could not get the part to them until Tuesday afternoon of the following week and wanted to know if there was anything that Archrock could do.
After making a couple of phone calls and a search of Archrock‘s extensive inventory, we did locate the OEM part in one of our warehouse facilities - albeit 310 miles away! Two Archrock representatives jumped into action – meeting half way between the warehouse and the customer‘s location and hand delivering the turbocharger first thing Monday morning. Needless to say, our customer was very impressed and we just “turbocharged” another long-term relationship!
The Archrock OTC Group Aims High
Natural Gas Compression is a mechanical process: Pumps, valves and myriad of parts working overtime to bring NG to market. One system failure can lead to multiple system failures driving customers to operate in emergency mode to keep things up and running with Archrock Parts and Service acting as the “ER.”
Our team is prepared to fulfill every order and every task necessary to meet the customer‘s needs. We aim to work with customers in any way that we can to ensure that every order is processed quickly and accurately with quality parts and on-time delivery.
Archrock - Whatever It Takes
Our customer was short-handed and his mechanic needed parts. With no time to send the mechanic to the Caterpillar dealer 50 miles away, he called Archrock for other options.
Our representative picked up the CAT parts on his way to work and delivered them to the customer‘s location while the mechanic was in the process of pulling the old parts. Unparalleled customer service saved the customer several hours of down time, and cemented a “whatever it takes” relationship with Archrock.